Does your heart skip a beat or two every few months when you see that you have received an update email from PsyBA? For many psychologists, the fear of an official complaint is an ever-present companion. While these complaints are statistically rare, they are incredible draining both in terms of time and emotional resources. While complaints remain rare, subpoenas, insurance company requests for information, and third-party opinion letters seem to be endless.
This talk will walk through the realistic risks faced by psychologists as well as provide guidance around good practice approaches to minimise adverse outcomes. At worst, the evening will provide a refresher on ethical principles, at best it may save your registration.
When the complaint comes for a psychologist or their supervisee, it is easy to feel frozen in panic, but there are some very real steps you can and should be taking at this point to help move toward a better outcome. This workshop will look at the formal complaints process and the various roles that psychologists can have within this system, including; complainant, accused, expert evidence, and mandated supervisor.
However, more important than response to complaint is prevention. Despite the best efforts of universities and professional organisations, the leading causes of complaints are depressingly predictable, and in many cases preventable. Aaron will walk through a series of clinical governance issues that are commonly overlooked by psychologists that can vastly improve both the chance of receiving a compliant, but also the chances of successful responding to a complaint.
About this event:
This event will feature a presentation in an informal setting with audience discussion.
Key Learning Objectives
This session is designed for experienced practitioners – attendees will be assumed to have had experiences with ethical dilemmas, or an interest in preventing them.
Duration & Format / Training Modalities
This session has approx. 60 minutes CPD, and does not include any catering in the ticket price.
Door opens at 6pm for a 6:30pm start.
References – readings
AACBT student members have free tickets, but MUST book to reserve their place.
Non-members can join now and gain all of the other advantages of AACBT Membership!
There are no early bird rates for this event and please note that there are no door sales possible.
Please contact info@aacbt.org.au for more information.
COVID Safety:
Please note, the venue will be following all relevant Public Health Orders and checking delegates as per their obligations. Density, and mask requirements will be in line with relevant government guidelines. As per all events, please do not attend if you are unwell.
If you are required to cancel your attendance owing to a COVID isolation, please contact us for a full refund or ticket transfer.
Venue notes:
There is street parking outside the venue, plus public transport via 86 tram, and train at Victoria Park. The Victoria Park train station is an 8-minute walk to the venue and is on the Mernda and Hurstbridge lines.
